Support & Help

💾 How do I back up my data?

In both Jokesmith and Gigsmith, iCloud sync requires an active subscription or lifetime access. Without it your data stays on the device and is included in your device's iCloud backup, and you can export at any time from the app's export screen.

🎤 How does laugh detection work? (Jokesmith)

Jokesmith uses on-device machine learning to analyze your performance recordings and identify audience laughter. All audio processing happens locally on your device — recordings are never sent to our servers.

🛡️ How does Night Watch work? (Gigsmith)

Night Watch is a personal check-in reminder for late-night gigs and the trip home. Set an interval before your gig and Night Watch prompts you to check in, escalating its reminders if you don't respond. It is not a monitored safety service: it does not track you and it does not contact anyone on your behalf. You can prepare contacts and a message in advance, but sending is always your action. In an emergency, call 911.

🎭 How does AI coaching work? (Riffsmith)

Riffsmith offers three AI modes: Off (scripted local scenes, no coaching), On-Device (Apple Intelligence for private offline scene assistance on eligible devices), and Enhanced (Claude Haiku for scene responses and Claude Opus for the detailed coaching pass). Enhanced is opt-in; your default is always private.

🎙️ Does Riffsmith record my voice?

No. Riffsmith transcribes what you say using Apple’s on-device speech recognition, which the app requires explicitly rather than allowing server-based transcription. No audio is saved to your device and none is uploaded — only the resulting text enters the scene. You can also play typed instead of spoken, or turn on Quiet Mode to practice without sound.

🔥 What happens to my Stage Time streak if I miss a day?

Riffsmith banks streak freezes as you practice, and one is spent automatically to cover a missed day, so a single off day doesn’t wipe out weeks of work. You can enable a freeze warning notification in Settings to be told before a freeze is used.

💳 How do veteran discounts work?

Veteran and military discounts are honored on an honor-system basis. Discounted pricing is available directly in the App Store.

🌍 Do apps work offline?

Yes. All apps work offline for core functionality, and changes sync when you're back online. The exceptions that need a connection are Gigsmith's weather features, and Riffsmith's Enhanced AI mode and premium scene-partner voice — Riffsmith's Off and On-Device modes keep working with no network at all.

🔒 Is my comedy material private?

Your jokes, setlists, and recordings stay on your device or in your own private iCloud, and we never sell them or use them for advertising. Jokesmith's laugh detection and Riffsmith's speech transcription both run entirely on-device. The one exception is Riffsmith's Enhanced mode, which is opt-in: when you turn it on, your scene text is sent to Anthropic to generate your partner's next line and your coaching report. It is not used to train models, and no name, email, or device identifier is attached, because the apps have no accounts. See our Privacy Policy.

Crash Reports & Errors

Note the steps that caused the issue, check you're on the latest version, restart your device, and contact support with details if the problem persists.

Recording Issues (Jokesmith)

Make sure microphone permission is granted (Settings > Jokesmith > Microphone). Position your phone where it can pick up both your voice and audience reactions. Avoid placing it in a pocket or bag during recording.

Scene & Voice Issues (Riffsmith)

If your lines aren’t being picked up, grant both Microphone and Speech Recognition (Settings > Riffsmith). Riffsmith transcribes on-device, so the first use after install may need a moment to prepare the language model, and your device language must have on-device recognition available. If the scene partner is silent, check Quiet Mode in settings; if the premium voice fails, Riffsmith falls back to the built-in Apple voice automatically.

If scenes won’t generate in Enhanced mode, confirm you have a network connection and that you haven’t hit your daily scored-scene limit — the limit resets each day, and Off and On-Device modes keep working offline regardless.